Privacy Policy

What we collect

We collect the information you provide directly to us, such as your email address, sign-in credentials, onboarding preferences, meal plan inputs, pantry items, shopping list state, and account settings.

We also collect limited product and device information needed to run the service, debug issues, prevent abuse, and understand product usage. That may include browser information, approximate location based on IP, page visits, feature usage, and error logs.

How we use information

We use your information to:

• Create and secure your account.
• Save your plans, pantry state, shopping data, and preferences.
• Personalise recommendations, swaps, alerts, and dashboard views.
• Send transactional emails such as confirmations and account recovery.
• Improve product quality, reliability, and safety.

How we share information

We do not sell your personal information. We share data only when it is necessary to operate the service, comply with law, prevent fraud or abuse, or complete actions you request.

That can include infrastructure providers, analytics tools, email providers, authentication services, and database or hosting partners that process data on our behalf under appropriate safeguards.

Retention and security

We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and organisational safeguards to protect your information, but no system can guarantee absolute security.

Your choices

You may request access, correction, deletion, or export of your account information, subject to applicable law. You can also stop receiving non-essential emails by using the unsubscribe option where available.

Contact

For privacy questions or data requests, contact hello@loavish.app.